Stabilize
A saved member is still an at-risk member
Stabilize picks up where Retain leaves off. It follows up with every member who stayed because of a save offer until they’re back to stable.
Runs alongside the member management system you already use.
- A member is savedThey accept a pause, credit or discount from Retain.
- Marked at-riskFlagged in your member system with the reason they gave.
- Follow-up from your rulesCheck-ins timed to the offer, like before a pause ends.
- Brings them back inA reason to visit: a class, a session, a goal check.
- Back to stableOnce they’re visiting again, Journey takes over.
A save should keep the member
Without follow-up, a pause or a discount often just delays the cancellation.
| After a save | Today | With LookSphere |
|---|---|---|
| Saved members flagged at-risk | Rarely | Every one |
| Follow-up before a pause ends | Not always | Every time |
| Know which saves stuck | No | Reported |
Protect the saves you win
Every save offer costs you something. Stabilize makes sure it buys a member who stays, not a few more weeks before the cancellation.
Timed to the offer
A check-in before a pause ends, a reminder as a discount runs out, an invitation back after a quiet week.
See which saves stuck
Know which offers keep members and which only delay the exit, so you can tune what Retain offers.
Tell us what stable means, we build the rest
- The save offers you make today, like pauses, credits and discounts.
- What “back to stable” looks like at your facility.
- The reasons to come back you’re willing to offer, and to whom.
- Access to your member management system’s API, which we help you set up.
Questions about Stabilize
What is post-save retention?
When a member accepts a pause, a credit or a discount instead of cancelling, the reason they wanted to leave hasn’t gone away. Stabilize marks them at-risk, follows up on a schedule you set, gives them reasons to come back, and stops when they’re visiting regularly again. Then Journey takes over.
Who does Stabilize follow up with?
Every member who stayed because of a save offer from LookSphere Retain, such as a pause, a credit or a discount, until they’re back from at-risk to stable.
What counts as stable?
You decide. For most facilities it’s a member who is visiting regularly again. Once they are, LookSphere Journey takes over for the rest of the membership.
What happens when a pause ends?
Stabilize reaches out before it does, with a reason to come back that your rules allow, so the pause ends with a visit instead of a cancellation.
Keep the members you save
Tell us what happens after a member accepts a pause or a discount. We’ll reply within one business day.
90-day pilot at one facility. No change to your member system.