Retain
Every cancellation gets a conversation
Today a cancellation is a form or a phone call, and nobody asks why. Retain asks every time, makes the offer that fits, and tells you what’s driving members out.
Runs alongside the member management system you already use.
- Member asks to cancelBy app, web, front desk or phone.
- The agent knows themTenure, visits and plan, pulled from your member system.
- Asks whyCost, injury, moving, schedule or something else.
- Makes the right offerA pause, credit or discount, within rules you set.
- Logs the outcomeWritten back to your member system and your reports.
What changes at the front desk
| Cancellations | Today | With LookSphere |
|---|---|---|
| Request queues staff have to monitor | Yes | None |
| Retention offers made | Not always | Every time |
| Reason captured on every cancel and freeze | Not always | Every time |
Offers you control
A pause for injuries, a discounted month for cost, a cheaper plan for rare visitors. You decide who qualifies; the agent follows your rules.
A reason on every cancellation
Every conversation records why the member wanted to leave and what they were offered, so you see which reasons are growing and which offers keep people.
Reporting you never had
Saves by offer, dues retained and cancellation reasons by month, written back to your member system. See what cancellations cost you →
An hour of your time, then we build
- Your cancellation process today, including where requests come in.
- The offers you’re willing to make, and who should get them.
- Access to your member management system’s API, which we help you set up.
- A person to hand off to when a member needs a human.
Questions about Retain
What is gym cancellation-to-retention automation?
When a member asks to cancel, LookSphere’s agent asks why, checks their tenure, visits and plan in your member management system, and makes one offer your rules allow: a pause, freeze, credit, discounted month or cheaper plan. If they still want to leave, the cancellation goes through. Every outcome and reason is logged.
Can members still cancel?
Always. The agent asks why and makes one relevant offer. If the member still wants to go, the cancellation goes through and is logged. Making it hard to leave costs you trust, and cancellation rules in many regions require an easy way out.
Which offers can it make?
Whatever you allow: a membership pause, a freeze, a credit, a discounted month or a cheaper plan. You set who qualifies, how often and for how long.
Does it replace my front desk?
No. It takes the repetitive cancellation conversations off their plate and hands a member to a person whenever your rules say it should.
Start with retention
Tell us how cancellations work at your facility today. We’ll reply within one business day.
90-day pilot at one facility. No change to your member system.