Keep more members.
Answer every lead.
LookSphere is the AI operations layer for gyms, health clubs, studios and country clubs. From the first inquiry to the member thinking of leaving, it follows up with every lead and every member, using your offers and your rules to win them and keep them longer. We build it around how your facility runs and connect it to the systems you already use.
90-day pilot at one facility. No change to your member system.
Built by industry insidersFacilities lose members and margin, with no easy way to fix it
1 in 3
members lost every year
Average retention across the industry is 66.4%. At most facilities a cancellation is a form or a phone call. Nobody asks why, and nobody makes an offer.
A facility with 1,500 members paying $50 a month loses about $302,000 in dues a year at that rate. Work out your number →
- +19%
- hourly pay at US fitness centers, 2021 to 2025. Front desks can’t keep up with inquiries and follow-ups, so leads go cold.
- 21%
- of small US employers use any AI. The big chains pay teams to automate cancellations and follow-up. You can have the same without hiring one.
Four products. One member journey.
One product for each moment, from the first inquiry to the member thinking of leaving.
- Inquiry to conversionLookSphere ConvertEvery gym lead answered in minutes, day or night, and followed up until they book a tour or trial.How Convert works
- For the life of the membershipLookSphere JourneyProactive retention from the day a member joins, by message or through your staff in person.How Journey works
- At cancellationLookSphere RetainEvery cancellation gets a conversation, a reason and the right offer.How Retain works
- After the saveLookSphere StabilizeMembers saved from cancelling get follow-up until they are back to stable.How Stabilize works
Back to stable: Journey takes over again.
Keep the member system you already have
LookSphere doesn’t replace your member management software. It runs alongside it, so nothing changes for your front desk.
- No migration. We connect to the system you use today through its API.
- Built around your flow. Your offers, your rules, your brand voice.
- Yours to keep. Change member software later and your automations come with you.
Common questions
Which member management systems do you work with?
The one you already use. We connect to your system through its API when we build your automation, so your front desk software stays exactly as it is.
Do I need technical staff?
No. You tell us how your facility works, in plain language. We build, connect and run the automations, and you approve the rules.
What does it cost?
It depends on your facility and which automations you start with. We scope it with you on a short call, before you commit to anything.
How long does it take to go live?
Weeks, not months. After we map your cancellation and lead flows with you, we give you a go-live date.
Will it annoy members or sound like a bot?
It writes in your facility’s voice, makes one offer within the rules you set, and hands the member to a person whenever your rules say it should.
Is my members’ data safe?
Your members’ data stays yours. Your club controls it, and we use it only to run your automations. Before a pilot starts, we agree a data processing agreement with you. We never sell or share member data.
Ready to keep more members?
Tell us a little about your facility. We’ll reply within one business day.
90-day pilot at one facility. No change to your member system.